About Inwood Contact Centre in Letchworth Garden City
We work impartially and without judgement to protect the child from exposure to harm. This is achieved by parent child observations and monitoring conversations. We aim to promote positive relationships between parents in order to build trust between all parties, so that healthy and rewarding family time can take place.
All staff have enhanced DBS checks and hold up-to-date training on safeguarding, child observations, health and safety.
Open, Transparent & Effective Communication
Our focus is ensuring that the children are safe and protected at all times whilst managing the various needs of our clients..
These can include complex situations which require our staff to intervene to manage difficult situations in the best interest of the child.
This is made possible through openness, transparency, effective communication, positive and professional relationships which we aim to build with our clients.
Our Space
We are in the heart of Letchworth Garden City. A short distance from the town centre, we have surrounded by shops and cafes. The train station is approximately half a mile away with trains running to London Kings Cross and Cambridge.
The Centre situated on the first floor, the shared room on the ground floor is only available at weekends. The first floor has four themed rooms, a kitchenette equipped with tea and coffee making facilities, fridge and microwave. The toilet facilities has a baby changing station for the use of families.
There is also shared space with outdoor facility.
SENSORY ROOM
SUN ROOM
FOREST ROOM
OCEAN ROOM
How we support you
Understand yours and your child’s need
Complete a risk assessment
Implement a contact plan agreement
Arrange pre-visits - Before family time starts, we will invite you to have a look round, meet the staff and see the centre. We call this a ‘pre-visit’. Your child and the family member that they live with will have a separate visit at another time. This visit is a good chance for you all to find out about how the centre will work with your family but it is also really important that you are able to share about your situation so that the we can make sure that our service is going to be right for your situation.
As long as the pre-visits go well and all parties are still happy to proceed, you will be invited to come for your first family time session. A family time session is where you and your child can spend time together, do an activity or play a game.
Provide factual contact session reports where required
Expectation upon arriving and departing the contact centre
Press the buzzer for the contact centre and wait for us to respond
YOU SHOULD NOT ENTER THE BUILDING PRIOR TO SPEAKING TO CENTRE STAFF via the intercom or hold the door open for anyone.
Once the main door opens, please remain in the main foyer until you are collected by the centre staff
You will be required to signed in and directed to your allocated contact room. We will intervene if required to safeguarding the children
The centre is strictly a non-smoking building. This includes vapes and e-cigarettes
If you need to warm food to be eaten with children during you contact session, please make staff aware and follow instructions for the safe transfer of warm food and drinks
On the conclusion of contact, please follow your individual contact plan for handover
You will be required to sign out of the building at the end of each contact session
In the event of a fire, please follow staff to vacate the building leaving all large items behind
How To Make a Referral
Contact Us
Please complete the form below, and one of the team will contact you as soon as possible.
Alternatively, please download and complete our pre-visit form if you would like to book an appointment to visit our Contact Centre.